FAQ
Common questions, answered simply.
Bonegevity is meant to make fracture prevention and recovery follow-through easier to understand. These are the questions people usually ask first.
Who is eligible for Bonegevity?
Bonegevity currently serves eligible Medicare patients who have recently been discharged after a fragility fracture or orthopedic surgery, are recovering at home and need additional support, or have osteoporosis or another chronic musculoskeletal condition requiring ongoing care management. Our team reviews each intake for clinical fit and applicable eligibility requirements.
Is Bonegevity covered by Medicare?
Bonegevity is designed for eligible Medicare patients. Coverage depends on the patient's eligibility, benefits, and the services provided. Our team will review the applicable details before care begins.
Will I have any out-of-pocket costs?
Deductibles, coinsurance, or other costs may apply depending on the patient's Medicare benefits and the services provided. We will explain any known financial responsibility before enrollment whenever possible.
Do I need a referral to get started?
You may submit an intake yourself or with help from a caregiver. Referral requirements can vary by service and coverage, so our team will review the appropriate next step. Case managers and healthcare professionals may also refer patients directly.
Do you only help orthopedic patients?
No. We have a strong musculoskeletal and bone health focus, but we also help with broader post-discharge recovery and coordination when those needs affect safety, mobility, and follow-through.
Is Bonegevity only for after discharge?
No. Post-discharge support is still important, but Bonegevity also supports ongoing osteoporosis follow-through, fracture-risk monitoring, medication adherence, fall-risk work, and functional reassessment over time.
What is closed-loop bone health?
It means risk does not just get documented and forgotten. Bonegevity helps identify missing or abnormal data, creates follow-up tasks, tracks whether action happened, and remeasures outcomes such as function, falls, medication adherence, DEXA/lab completion, and remote mobility trends.
What is the Bonegevity Mobility Reserve Score?
For invited iPhone patients, Bonegevity Connect can summarize selected Apple Health mobility data into a simple mobility reserve signal. The score is designed to help the care team notice possible functional drift, fall-risk changes, or sync gaps between visits.
Can a family member reach out?
Yes. Many requests come from adult children, spouses, or friends helping someone recover at home. A caregiver may complete the intake even if they do not know every detail yet.
What happens after I submit my information?
Our clinical team reviews the intake, assesses clinical fit and applicable eligibility requirements, and contacts the patient or caregiver with the appropriate next steps.
What should I expect during the first call?
A nurse will confirm the referral, ask what is most difficult right now, identify one immediate problem to solve or advance, and explain the next step. You do not need to have every record or answer ready.
What kinds of strength and mobility checks might be used?
Depending on your situation and safety, the team may review walking speed, chair stands, balance, grip strength, falls, or near-falls. These measures help show change over time; they do not replace a physician's diagnosis.
Can I receive support without an iPhone or Apple Health?
Yes. Apple Health monitoring is optional and available only for participating iPhone users. Bonegevity can continue with phone-based check-ins, clinical measurements, and manual monitoring.
Does Bonegevity replace my primary care provider or orthopedic surgeon?
No. Bonegevity adds an additional layer of support and works alongside primary care, orthopedic care, home health, therapy, and other treating professionals. Your physicians continue to diagnose, prescribe, and make treatment decisions.
How quickly can someone get started?
Intake takes only a few minutes. Patients with a recent fracture, fall, discharge, medication concern, or mobility change should begin as soon as they can so the team can identify time-sensitive needs.
Do you offer ongoing care?
Yes. Bonegevity can help with ongoing bone and muscle health, remote monitoring, chronic care support, and longer-term coordination when needed.
Still deciding?
Start with a short intake and we can guide the next step.
Patients, families, and case managers each have a clear path.